Business Policy
Singapore Tennis Association’s Business Policy on Cancellation/Withdrawal and Refunds
Effective Date: 1 June 2024
The Singapore Tennis Association’s Policies on Cancellation/Withdrawal and Refunds are categorised into the respective services below:
i. Membership Subscription,
ii. Tournaments,
iii. Tennis Programs, and
iv. Tennis Courses
1) Membership Subscription –
1.1 Subscription and Auto-Renewal: Member’s subscription to the STA Membership Service includes enrolment into an ongoing/recurring payment plan. Your subscription will automatically renew at the end of the disclosed billing period, unless cancelled in accordance with the instructions for cancellation below. Payment will be charged to your chosen payment method at confirmation of purchase and at the start of every new billing period, unless cancelled.
Your “billing period” is the interval of time between each recurring billing date and corresponds to the term of your subscription, which is 52 weeks. You acknowledge that the timing of when you are billed may vary, including but not limited to (i) due to free trials, credits applied, or changes in your subscription or payment method.
We reserve the right to change our pricing and, in the event of a price change, we will attempt to notify you of the change by sending an email to the valid email address you have registered for your account. If you do not wish to accept a price change, you may cancel your subscription in accordance with the instructions included in that email or under the “Cancellation Process” set out below. If you do not cancel your subscription after the price change takes effect and prior to the start of your new subscription period within the prescribed time period, your subscription will be renewed at the price in effect at the time of the renewal, without any additional action by you, and you authorise us to change your payment method for these amounts.
1.2 Cancellation Period: Members can cancel their subscription at any time before the end of the current billing period or free trial. Cancellation will take effect at the end of the current billing period or free trial, unless otherwise disclosed.
Membership subscriptions are non-refundable and non-transferable upon renewal. Cancellation will only take effect at the end of the current billing period (or end of the free trial), and members will still be able to access the services until then. STA do not refund or credit for partially used billing periods.
1.3 Cancellation Process: To cancel your membership subscription, members must make the cancellation on their Member Profile.
2) Tournaments –
2.1 Withdrawal Period: Members can withdraw from the tournament before the tournament entry deadline.
2.2 Withdrawal Process: To withdraw from the tournament, members must make the withdrawal on their Member Profile.
2.3 Withdrawal Fees: An admin fee of $2.00 and a convenience fee of $3.27 (inclusive of GST) will apply upon withdrawal from the tournament. Details of any applicable fees will be communicated to the members upon withdrawal.
2.4 Refund Eligibility: Refunds of the tournament entry fees will be issued only for eligible withdrawals made within the specified withdrawal period and in accordance with the terms outlined in this policy.
2.5 Refund Process: Refunds of the tournament entry fees will be processed within 30 business days upon receipt and approval of a valid withdrawal request(*).
2.6 Refund Amount: The refund amount will be the total entry fee minus the applicable withdrawal fees.
2.7 Refund Exceptions: Refunds will not be provided under the following circumstances:
• The withdrawal request is made after the specified withdrawal period.
• The service has already been provided or partially consumed.
• The withdrawal does not comply with the terms outlined in this policy.
3) Tennis Programs –
3.1 Withdrawal Period: Members can withdraw from the tennis programs by providing a withdrawal notice 1 month/14 days before the commencement of the following month/quarter for the monthly/quarterly program, failing which the deposits will be forfeited.
There will be no refund of training fees for withdrawal or absenteeism of members before the end of the month/quarter for monthly/quarterly program.
3.2 Withdrawal Process: To withdraw from the tennis programs, members must make the withdrawal on their Member Profile.
3.3 Refund Eligibility: Refunds of deposits will be issued only for eligible withdrawals made within the specified withdrawal period and in accordance with the terms outlined in this policy.
3.4 Refund Process: Refunds of deposits will be processed and issued via Internet Banking or by using the same payment method used during the initial registration within 30 business days upon receipt and approval of a valid withdrawal request. For cancellation of classes due to unforeseen circumstances and/or goodwill rebate of training fees as per our tennis program terms and conditions, the goodwill rebate of the training fees will be processed within 30 business days upon receipt and approval of a valid request and the amount will be offset against the next month/quarter training fees.
3.5 Refund Amount: The refund amount will be the total deposit paid during the initial registration.
3.6 Refund Fees: A fee may be levied on any refunds of training fees paid due to the convenience fees imposed.
3.7 Refund Exceptions: Refunds will not be provided under the following circumstances:
• The withdrawal request is made after the specified withdrawal period.
• The withdrawal does not comply with the terms outlined in this policy.
4) Tennis Courses –
4.1 Withdrawal Period: Members can withdraw from the tennis courses before the course start date based on the below two scenarios:
• 14 days or more before the course start date (Full refund of course fee less admin fee and convenience fee)
• Less than 14 days before the course start date (50% refund of course fee less admin fee and convenience fee)
4.2 Withdrawal Process: To withdraw from the tennis courses, members must make the withdrawal on their Member Profile.
4.3 Withdrawal Fees: An admin fee of $2.00 and a convenience fee of $3.27 (inclusive of GST) will apply upon withdrawal from the tournament. Details of any applicable fees will be communicated to the members upon withdrawal.
4.4 Refund Eligibility: Refund of the tennis course fees will be issued only for eligible withdrawal made within the specified withdrawal period and in accordance with the terms outlined in this policy.
4.5 Refund Process: Refund of the tennis course fees will be processed within 30 business days upon receipt and approval of a valid withdrawal request(*).
4.6 Refund Amount: The refund amount will be the total tennis course fees minus the applicable withdrawal fees.
4.7 Refund Exceptions: Refunds will not be provided under the following circumstances:
• The withdrawal request is made after the specified withdrawal period.
• The service has already been provided or partially consumed.
• The withdrawal does not comply with the terms outlined in this policy.
(*) Unless otherwise specified, refunds of amounts will be issued via the same payment method used for the original purchase or Internet Banking.
5) Contact Information –
For inquiries or assistance regarding cancellations and refunds, please contact us at
Email: info@singtennis.org.sg
Phone: (65) 62952283
6) Policy Updates –
We reserve the right to modify or update this cancellation and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other relevant channels.
7) Governing Law –
By procuring our services, members acknowledge and agree to abide by the terms and conditions outlined in this cancellation/withdrawal and refund policy.
Singapore Tennis Association
100 Tyrwhitt Road, #04-02 (Jalan Besar Swimming Complex)
Singapore 207542
https://www.singtennis.org.sg
